Last Updated: March 31, 2017
This Policy describes the types of information that CareDash ("CareDash", " We", "Us" or "Our") gathers from You and the other people who use CareDash (the "Users"), how We may use that information and how You can contact Us regarding this Policy and Your personal information.
Your Consent. Please read this entire Policy carefully before using CareDash or providing Us with any information. When You access or use CareDash, You consent to the collection, use and disclosure of Your information in accordance with this Policy. By providing personal information to CareDash, all Users fully understand and consent to the collection, use and processing of such information by CareDash or third parties as set forth herein. If You do not agree to the terms of this Policy, You are not authorized to use CareDash.
You also may give Us permission to access Your information in other services. For example, You may link Your Facebook, Twitter, or Google Plus account to CareDash, which allows Us to obtain information from those accounts. The information We get from those services often depends on Your settings or their privacy policies, so be sure to check what those are.
Maintaining Your trust is Our top priority, so We adhere to the following principles to protect Your privacy:
Nufit Media Inc. is the parent company of CareDash.
Information We Collect
Personally Identifiable Information
CareDash collects personally identifiable information from Our Users at several different points on CareDash, including, without limitation, when Users provide it to Us by (i) contacting Us through email, (ii) registering for use of CareDash or (iii) submitting information through any forms, interactive features or Services available on CareDash.
Personally identifiable information may include, but is not limited to, Your name, mailing address, telephone number, email address, credit card information or any other information that might reasonably be used to identify You individually. When other information is directly associated with personally identifiable information, this other information becomes personally identifiable information for purposes of this Policy. We collect this personally identifiable information when You, at any point, manually enter it into any online form available on CareDash or voluntarily submit it to Us in another manner. We may also store Your personally identifiable information in Our systems for use in other ways as described in this Policy.
In order for You to take full advantage of CareDash You may be asked to voluntarily provide Your personally identifiable information to Us. You may choose not to provide Us with Your personally identifiable information by simply not entering it on CareDash or not otherwise providing it to Us. While You still will have access to CareDash even if You do not provide Us with Your personally identifiable information, You should understand that You will not be able to use certain of the Services or features available through CareDash that require You to enter Your personally identifiable information in order to function.
Profile Information. After You create an account, You may choose to provide additional information on Your CareDash profile, such as information about Your age, gender, date of birth, ethnicity, relationship status, education level, employment status, financial status, interests, and general overall health, including height, weight, physical health, any medical conditions, allergies, lifestyle choices, eating habits, stress levels, sleep health, personal care, health care, family health care, family members. For healthcare providers, You may provide additional information about Your practice, statements about You (for example, Your personal philosophy of care or Your hobbies and interests), and profile pictures or pictures of your facilities (collectively, “Additional Healthcare Provider Information”). Subject to the settings You choose, Your connections may provide recommendations and offers for financial and health services to You. Providing additional information enables You to derive more benefit from Our Services by helping Us identify the types of services and information that would be most helpful to You. It also enables Us to serve You ads and other relevant content on and off of Our Services. Your profile will be entirely private. Your profile information will be available neither to other users browsing the site, nor through search engines. However, Additional Healthcare Provider Information may be made available to other users browsing the site and search engines.
Using Third-Party Services and Visiting Third-Party Sites. You allow Us to receive information when You use Your account to log in to a third-party website or application. You also allow Us to receive information about Your visits and interaction with the sites and services of Our partners that include Our cookies and similar technologies, unless You opt out.
Non-Personal Information. If You do not input or otherwise submit any of Your personally identifiable information, then the information We collect from You is limited. For example, We log Your internet protocol (“IP”) address when You enter, use, and leave the CareDash site in order to help Us diagnose problems with Our server, administer CareDash and track usage statistics. Your IP address may vary each time You visit, or it may be the same, depending on whether You access CareDash through an always-on type of Internet connection (such as cable or DSL), or through a dial-up connection. We match IP addresses to completed User registration forms for validation and error checking purposes. If You reached the Site by clicking on a link or ad from another site, then We may also log that information. This helps Us maximize Our Internet exposure and to understand the interests of Our Users. In general, this information is used to generate overall anonymous reports on Our Users that enable Us to improve the effectiveness of CareDash.
Log Files, IP Addresses, and Information About Your Computer and Mobile Device. When You visit or leave Our Services (whether as a Member or Visitor) by clicking a hyperlink or when You view a third-party site that includes Our plugin or cookies (or similar technology), We automatically receive the URL of the site from which You came or the one to which You are directed. Also, advertisers receive the URL of the page that You are on when You click an ad on or through Our Services. We also receive the IP address of Your computer or the proxy server that You use to access the Internet, Your computer operating system details, Your type of Internet browser, Your mobile device (including Your mobile device identifier provided by Your mobile device operating system), Your mobile operating system (if You are accessing CareDash using a mobile device), and the name of Your internet service provider (“ISP”) or Your mobile carrier. We may also receive location data passed to Us from third-party services or GPS-enabled devices that You have set up, which We use to show You local information on Our mobile applications and for fraud prevention and security purposes. Most mobile devices allow You to prevent real time location data being sent to Us, and of course We will honor Your settings.
We may also use Google Analytics for Display Advertisers to help analyze how Users use the site and remarket the Users with customized Ads. We utilize the User ID feature of Google Analytics to associate Your sessions, and activities in those sessions, across Your devices. You can opt out of Google Analytics for Display Advertisers and customized Google Display Network ads by visiting the Ads Preferences Manager.
User Activity Tracking
We may employ software technology that enables Us to track certain aspects of a User's visit to CareDash and may allow third parties to deploy such technology through advertisements placed on the Site and other means. This technology helps Us better manage content on CareDash by informing Us what content is effective. The software uses “trackers” to monitor User activity. Trackers are pieces of executable code that are embedded in a web page that track usage activity including, but not limited to, which pages are viewed, when they are viewed, and for how long the pages are viewed. User activity information may be associated with additional information about a User's session, such as a User’s IP address and the type of browser used, and personally identifiable information, if provided by the User.
Advertising Technologies and Web Beacons. We target (and measure the performance of) ads to Members, Visitors and others, both on and off of Our Services through a variety of ad networks and ad exchanges, using the following, whether separately or combined:
We may share Your personal information with any third-party advertisers or ad networks for advertising. Also, advertising partners may associate personal information collected by the advertiser directly from You with Our cookies and similar technologies.
How We Use the Information We Collect
We may use the information (whether or not personally identifiable) that You provide to Us to, among other things:
You should be aware that any personal information that is voluntarily posted by You to a public area of CareDash (for example, a physician review, message board or support group) may be viewed and used by other Users.
CareDash Communications. We may communicate with You through email, notices posted on the CareDash websites or apps, and other means available through the Services. Examples of these communications include: (1) welcome and engagement communications - informing You about how to best use Our Services, new features, updates about other Members You are connected to and their actions, etc.; (2) service communications - these will cover service availability, security, and other issues about the functioning of Our Services; (3) promotional communications - these include both email, and may contain promotional information directly or on behalf of Our partners, including healthcare provider information. These messages will be sent to You based on Your profile information and messaging preferences. You may change Your email and contact preferences at any time by signing into Your account and changing Your CareDash email settings or by sending a written request to CareDash’s physical address, 161 First St, Suite 4B Cambridge, MA 02142. You can also opt out of promotional messages by sending a request to the CareDash Help Center.
Please be aware that You cannot opt out of receiving service messages from Us.
Communications From Us
We will also communicate with You in response to Your inquiries, to provide the services You request, and to manage Your account. We will contact You either through email, telephone, postal mail or through the Service.
When it is necessary to do so, We will send You service-related announcements, primarily via email. For example, if Our service is temporarily suspended for maintenance, We may send You an email. Generally, You may not opt out of these communications, which are not promotional in nature. If You do not wish to receive them, You have the option to deactivate Your account by emailing firstname.lastname@example.org.
Service Development; Customized Experience. We use information and content that You and other Members provide to Us to conduct research and development for the improvement of Our Services in order to provide You and other Members and Visitors with a better, more intuitive experience and drive membership growth and engagement on Our Services and to help connect individuals to relevant information and offers.
We also customize Your experience and the experiences of others on Our Services. For example, when You sign in to Your account, We may display content relevant to Your geographic location regarding safety alerts or health service providers in Your area, e.g. We try to show You content, such as news and presentations, that is relevant to You and Your specific needs and concerns. We also may use Your information and content for invitations and communications promoting Our Services or the Services of Our affiliates that are tailored to You.
Sharing Information with Affiliates. We may share Your personal information with Our affiliates (meaning entities controlled by, controlling or under common control with CareDash) as reasonably necessary to provide the Services. You are consenting to this sharing. We may combine information internally across different Services that We offer.
Sharing with Third Party Service Providers.
Please understand that CareDash may contract with third parties to provide various services to CareDash relating to CareDash on an outsourced basis rather than performing the services Ourselves. This includes, but is not limited to, contracting with: (i) an email provider to handle the distribution of email messages to Users of CareDash, (ii) a website hosting provider to host CareDash for Us or (iii) a third party to provide call center services to facilitate communication in connection with Our services. We may also contract with various validation services to confirm contact information You provide. By using CareDash, all Users consent to CareDash providing all information (whether or not personally identifiable) received or collected from those Users to such third party providers for the purpose of enabling the third party provider to provide these outsourced services to Us. In addition, all Users consent to the collection, maintenance, and processing of their information (whether or not personally identifiable) by CareDash and these third party providers.
Additional Sharing of Information with Third Parties.
We may support middleware providers that offer archiving solutions to firms subject to legal and regulatory archiving requirements.
CareDash may establish subsidiaries or other related companies, or merge with or be acquired by, or sell substantially all of its assets to another company. When that happens, We may disclose to them Your personally identifiable information, in which case We will request them to abide by this Policy. We may also disclose some personally identifiable information to a potential acquirer.
We will share information provided by Users (whether or not personally identifiable) with certain third parties in Our network so that they can contact You with information about the services in which You have expressed interest. In order to provide the Services available to You on this Site, We may also supplement Your information (whether or not personally identifiable) with information from third party sources with whom We have contracted for the purpose of verifying the contact information You have provided. You have the option not to have Your information shared with third parties by not requesting these services.
We may also share information about Users (whether or not personally identifiable) with third parties so that We can offer You with a broader range of services and information to meet Your needs. If You would prefer not to have Your information shared with third parties, You may opt out by emailing email@example.com.
Consent to Telemarketing Calls
Further, by registering on this Site, You agree that this act constitutes an inquiry and/or application for purposes of telemarketing laws, and notwithstanding that Your telephone and/or cell number may be listed with the federal Do-Not-Call Registry, You expressly opt-in to: (a) receive an offer or service from one or more of Our partners or affiliates; (b) receive future information about products and Services from Us, Our partners, affiliates and other third parties to whom We may provide Your information; (c) permit Us, Our partners, affiliates and other third parties to contact You pursuant to the business relationship We have established using the information You provided to Us for any purpose such as contacting You by email address, phone and/or mobile phone number (including use of automated dialing equipment), text (SMS) message or any means of communication for any purpose that, among other things, Your wireless device may be capable of receiving (e.g. mms, video etc.). You may revoke authorization for Us to contact You by such means at any time (see the Opting Out section below).
Surveys & Contests. From time-to-time CareDash will request personally identifiable information from Users via surveys or contests. Participation in these surveys or contests is completely voluntary and the User therefore has a choice whether or not to disclose personally identifiable information. The requested information typically includes contact information (such as name and shipping address), and demographic and location information (such as zip code). Contact information will be shared with the contest or survey sponsors to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of CareDash. Users' personally identifiable information collected through surveys or contests is not shared with third parties who are not agents or service providers, unless We give prior notice and receive Your permission for the sharing. Though We may use an intermediary to conduct these surveys or contests, these intermediaries will not use the Users' personally identifiable information for any secondary purposes.
Polls and Surveys. Polls and surveys may be conducted by Us, Members, or third parties. Some third parties may target advertisements to You on the results page based on Your answers in the poll. We or third parties may follow up with You via email or messages delivered through Our Service. We may use third parties to deliver incentives to You to participate in surveys or polls. If the delivery of incentives requires Your contact information, You may be asked to provide personal information to the third party fulfilling the incentive offer, which will be used only for the purpose of delivering incentives and verifying Your contact information. It is up to You whether You provide this information, or whether You desire to take advantage of an incentive. Your consent to use any personal information for the purposes set forth in the poll or survey will be explicitly requested by the party conducting it. You may opt out of participating in surveys by changing Your settings to stop receiving these inquiries and requests.
Search. You can search for healthcare providers, financial service providers, and other service providers on the CareDash website and the CareDash mobile app. You may also search for information about companies, environmental conditions, and sex offenders in Your area, among other topics. We may use personal information from Our Services, including Member profiles, to inform and refine Our search service.
Testimonials and Advertisements Placed Through CareDash Ads. If You provide any testimonials about Our goods or Services or place advertisements through the CareDash Ads, We may post those testimonials and examples of advertisements You place in connection with Our promotion of these services to third parties. Testimonials and advertisements may include Your name and other personal information that You have provided.
Your Choices and Obligations
Rights to Access, Correct, or Delete Your Information, and Closing Your Account. You have a right to (1) access, modify, correct, or delete Your personal information controlled by CareDash regarding Your profile, (2) change or remove Your content, and (3) close Your account. You can request Your personal information that is not viewable on Your profile or readily accessible to You (for example, Your IP access logs) through CareDash‘s customer service. If You close Your account(s), Your information will generally be promptly removed from the Service.
Please note: Information You have shared with others (for example, physician reviews, comments on articles) or that others have copied may also remain visible after You have closed Your account or deleted the information from Your own profile. In addition, You may not be able to access, correct, or eliminate any information about You that other Members copied or exported out of Our Services, because this information may not be in Our control.
Opting Out; Access to Collected Information. This Policy describes CareDash’s uses of Your information. If You do not agree to Our uses of Your personally identifiable information as We have described in this Policy, You are not required to provide that information to Us. In addition, if We send emails to You, You may opt out of receiving non-administrative emails from Us simply by responding to the opt-out link provided on all email communications from CareDash. You may review, update and delete any personal information that You have provided to Us through this Site by emailing firstname.lastname@example.org.
CareDash Policy Regarding Children Under the Age of 18
CareDash complies with the Children's Online Privacy Protection Act (COPPA). COPPA requires that website operators never knowingly collect personally identifiable information from anyone under the age of 18 without prior verifiable parental consent. The Site is not intended for children under the age of 18, and CareDash does not knowingly collect or use personally identifiable information from children under the age of 18. If We discover personal data from a child under the age of 18, We will eliminate that data.
You are not permitted to use CareDash if You are under the age of 18. By using CareDash, You agree to provide Us with accurate information concerning Your age or identity if We request it. You also agree not to assist children under the age of 18 in accessing CareDash or to attempt to contact children under 18 through CareDash.
California’s Shine the Light Law. California Civil Code Section 1798.83, known as the “Shine The Light” law, permits Our customers who are California residents to request and obtain from Us a list of what personal information (if any) We disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once a year and are free of charge. Under Section 1798.83, We currently do not share any personal information with third parties for their direct marketing purposes.
Security. CareDash will take reasonable measures to secure the personally identifiable information Users provide to Us. However, CareDash cannot guaranty the security of any information You submit to Us and You do so at Your own risk. All personally identifiable information is protected by password and accessible only to authorized CareDash personnel. However, there is a possibility that Internet transmissions containing a User's personally identifiable information may be intercepted by others. There is no way for Us to ensure the privacy of User information before it arrives at CareDash or after it leaves CareDash.
Changes to Policy. If We make material changes to this Policy, We will post a notice on the home page regarding the amended Policy, so that You are aware of what personally identifiable information We collect, how We use it, and under what circumstances, if any, We disclose it. We reserve the right to modify this Policy at any time, so please review CareDash frequently for any changes. Amendments to this Policy will be posted on CareDash and will be effective when posted. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted, the changes to any amended or revised Policy by Your continued use of Our services or CareDash.
If You have any questions about this Policy please contact Us via email at email@example.com.