Frequently Asked Questions

For Patients

What is CareDash?

CareDash is redefining the healthcare review industry as an online resource offering comprehensive, transparent information about physicians and hospitals. CareDash empowers all patients — regardless of their socio-economic status — to find trusted healthcare providers through an easy-to-use, 100% honest review website focused on hospital and provider experience, quality and satisfaction. Unlike other physician review sites, CareDash does not influence or suppress negative reviews in exchange for payment from providers, enabling consumers to make more informed healthcare decisions.

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How do I review my doctor?

To review your doctor, visit the Review Your Doctor page and search for your doctor’s name and location. When writing your review, please keep in mind that all reviews must comply with the CareDash review guidelines in order to be posted. If you cannot find your doctor, please email support@caredash.com with your doctor’s information to submit them to be added to the site.

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How do I review a practice or hospital?

To review a practice or hospital, search for it using the CareDash search bar. Once you find the listing, you can click "Write a Review" to get to the practice or hospital review form. When writing your review, please keep in mind that all reviews must comply with the CareDash review guidelines in order to be posted. If you cannot find it in the list of results, please email support@caredash.com with the practice or hospital’s information to submit them to be added to the site.

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What security do you have to protect my information?

The CareDash site is encrypted to ensure that patient information is never revealed. We recommend that you are careful about disclosing any information that may reveal your identity in written reviews, your display name, or your location.

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Why are you collecting information about me?

We collect basic information from CareDash users. We use this information to ensure that we are providing the best service for all patients. Your information will never be shared with a third party and we will never reveal any personal information on the site.

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What if I can’t find my doctor on CareDash?

It is possible that your doctor may not have been added to our database yet. You can submit your doctor by emailing support@caredash.com with your doctor’s information. We add healthcare providers to our database every day, and appreciate your help in this process.

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Why did my review not get posted?

A member of the CareDash team personally reads every review to make sure it complies with our review guidelines. If it does not comply with our guidelines, we will send you an email to let you know why the review was not posted, so that you may edit and resubmit the review. CareDash does not suppress, reject or influence credible reviews, whether they are positive or negative.

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Where can I see my posted review?

Once you review is approved by the CareDash team, it will be published on your doctor's profile. To visit your doctor's profile, go to https://www.caredash.com, search for your doctor and click on your doctor's name. You may also see all the reviews you've written as well as their approval status by logging in and visiting My Reviews.

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I’ve already posted doctor reviews on other sites; why should I post a CareDash review?

Unlike other review sites, CareDash will never suppress or remove an authentic negative review. While you may notice on other review sites that your negative review of a doctor is hidden or eliminated entirely, CareDash does not accept payment from doctors for the removal or editing of reviews. This means that your honest feedback about your healthcare providers will live on the site to ensure that other patients have as much truthful information as possible when making a decision about their healthcare providers.

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What is a Trusted Reviewer and how do I become one?

Trusted Reviewers are confirmed CareDash users. To become a Trusted Reviewer, simply confirm your email address by clicking the link in the email we sent you after you signed up. If you can't find the email, see below.

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I can't confirm my email address, what do I do?

If you can't find the confirmation email we sent you when you signed up, please email us at support@caredash.com so that we can send you a new email.

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How do I reset my password?

Reset your password by using the “Log In” button at the top right corner of any page on the CareDash website and clicking “Forgot your password?” Enter the email you used to register for an account and CareDash will send you a reset link for your password.

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How can I unsubscribe from CareDash emails?

If you no longer wish to receive email from CareDash, please visit our unsubscribe page, type in your email address and click "Unsubscribe."

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